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| - Buying the car was not the issue. I worked with a buddy of mine, Scott, and he was fantastic. The other guys there (who I do not know) were fairly pushy it seemed. My review is not for the buying process, because that's the easy part. The part that proceeds that is what is more important since you have to deal with these people for years.
Let me say the service department is terrible and they're always booked at least a month in advance. I had 3 recalls on a 2014 Ford Fusion I had purchased in May of 2014. I didn't pursue these immediately because there was no danger in the recalls, and honestly it's not the easiest thing in the world to take your car to a shop, have someone take you to work, etc. In July the turn signals stopped working, the lights wouldn't turn on, the finish on my rims had completely worn off, and nothing on the steering wheel worked. Whenever I called about this, they noticed there were multiple recalls (which I already knew), however they said they couldn't do anything for at least 2 weeks. They also said it would take a few days to fix. The best part, they wouldn't give me a rental car even though every problem had been known by Ford (including the rims). Along with this, the customer service person tried to sell me the most expensive tires because he said two of them were bald. I was in Chicago at the time, so I couldn't expect the tires, but I know how these dealerships try to scam you. I asked to see the tires. I get my car at the start of the week, and didn't see the tires. I get home and notice they're in my back seat (which no one informed me of). The service here is horrendous, and nobody in the service gives a damn about people who spent over 25 grand on a car from there dealership. I WOULD NEVER, EVER, GO HERE AGAIN. I don't care what problems I have, I'm going to my mechanic who won't try to scam me and will treat me with respect.
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