Not impressed with the customer service: overcharged, lazy, and no apology.
The girl with blonde-redish hair was too lazy to give me a tour when I asked for one. When her colleague offered to give me a tour, she said "no you don't have to" before I even got a chance to say yes. Not only that, she overcharged me: $180 instead of $176.60 for the annual membership. Luckily, the guy working there refunded me.
When I told her she made a mistake, she just said "ok". No apology or anything.
Terrible. I used to love going to this gym. The staff used to be nice. What happened.