| rev:text
| - There should be a way to enter no stars!
I went to Courtesy Chevrolet on Saturday July 19, 2014 to look at a car that they had in stock. This was a 2014 Camaro 1LE that I was interested in purchasing. Previously another dealership in the valley was attempting to dealer trade the vehicle in order for me to purchase it. Courtesy Chevrolet did not want to dealer trade the car, so I was going to give Courtesy Chevrolet an opportunity to earn my business.
Upon arrival at Courtesy Chevrolet, I was impressed with the old fashioned movie theater type sign, that was all lit up and beautiful. Sadly, the sign was the only thing that impressed me. As I survey the lot, I couldn't help but notice what appeared to "thugs" dressed in shorts, with shirts that were not tucked in, there was nothing professional about their appearance. In my opinion, when a customer comes into he dealership to spend $45,000 on a new vehicle, it would make a much better first impression if the staff took the time to be professionally dressed.
At that point we made our way into the showroom where we were greeted by a girl, who was dressed appropriately in the center showroom desk. She grabbed a nearby sales person, who came over and we explained what vehicle we were looking for. At that point, the salesman asked us if we had the stock number, because I am sure all customers must come in with stock numbers. He indicated he had to take care of something and he would come right back. Upon his return, he come back with Scott, the "Internet" sales guy, who's shirt is also not tucked in, and he had forgotten my name at that point. We explained to Scott the vehicle we wanted to purchase again, and I was asked one more time if I had the stock number. After realizing that I may get asked this question again, I researched the Courtesy Chevrolet website to locate the stock number in hopes of helping them do their jobs. Then Scott asks us to follow him back to his desk so he could locate the vehicle. In the trip back to his desk, we are walking down a dim and dark hallway, where we see fabric style ""cube farms" from the 1980's, and we were not sure if we should fear for our lives or keep walking. We get to Scott's desk and he looks up the stock number and said he was going to get the car. We decided that we felt safer on the brightly lit showroom floor instead of the dark cube farm we were currently in. A few minutes later, Scott returns with the vehicle out front. At this point the original salesman joins us again outside, as he noticed we might be purchasing this car. We walk around the car to inspect for any lot damage, based on the number of days the car has been in inventory at two different dealerships, we assumed there might be some damage. We asked Scott how many miles were on the car, and he was unable to sort through the features and give us the correct mileage on the car. The second salesman steps in to make an attempt to figure out the mileage, and sadly he came up short too. At this point, Scott explains that he is new and from a Dodge dealership, hoping that would be a good excuse for his lack of knowledge. Now realizing that neither of these salesmen know anything about the features and functionality of the products that they are selling, I determined that I could no longer stay and watch the debauchery unfold in front of me. Once they found the mileage, I told them that there were too many miles on the car and would pass on it. Not that this was not the right car or right fit for me, I realized I had wasted 40 minutes just waiting for the car to be brought out, had two salesmen in front of me that were clearly untrained with regards to the products they sell and there was no way I would be able to do business with this dealership in a timely manner. I was in hopes one of them would have the wherewithal to grab an actual sales manager to take over the deal, however they did not. It is unfortunate, that a "slam dunk" of a deal, prior to placing me in front of the finance team, turned into a disaster.
My advice to all patrons shopping for a new Chevrolet, if you have lots of time to waste and don't mind leaving feeling dumber, by all means shop at Courtesy Chevrolet. For those of you that want a knowledgeable experience there are several other valley dealerships that have trained staff that look professional that will service you.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)