Chef Ramsey should give his front of the house the Kitchen Nightmare treatment (one star or less for service). The food was very good (4 stars), enjoyed the dinner overall. Our server was doing his best but looked like he had no support from anyone bussing tables. What I guess was some type of manager visited a table next to us during our 2 hour dinner literally 15 times - and quickly came by once early in our meal to check in. Reminded me of some of the shlub managers Ramsey runs in to on Kitchen Nightmares. Another manager at the hostess station was also a waste - we had 8:30p reservations and arrived promptly, we were asked by three different people why we were waiting - including a manager, who when we said we had reservations asked if they were for 7:45p - presumably to give us grief for showing up late... but then just turned and walked away - rude!!!
I am a huge fan of Ramsay's TV shows - so really wanted to like the whole experience, but it just wasn't happening. Luckily we had no specific plans for after dinner, because I never would have thought a pub and grill dinner would take two hours (it should not have - just inefficient).
Sheppard's Pie and Fish and Chips were very good. Sticky Toffee pudding was outstanding.