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  • Major BUYER BEWARE. Promised my 12-yr old kicks for his bday. Found some he loved here, though they were $130! For me, a ton of cash. Said "Y" for bday, and he wore out of store/8pm. As we're waking out, I see him pronating like a banche. I said, "Heck no. Not for $130. Take them off; they're going back." 3 days later go back. "Sorry. No can do." Huh? I said, "He wore them in the mall for 15 mins." They're spotless/clean/perfect. "Right.. but when you take a step in a new shoe, the toe creases. You made a new-toe crease." As a single mom.... straight-up I've never heard anything like it. So unacceptable and UNcustomer-friendly. I'm sick. His other line was "You wore them out the store." Really? Here's the thing manger-dude, if you're gonna revoke your return policy in-full based on a kid walking out the store with your shoe on, you damn-well better tell mommy before he does it. Listen, this is not Nordstrom or Macys. This is a store that Fs their customer. Do you really want to do business with a store that Fs their customer? For me it is never again.
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