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| - This is a mixed bag of thoughts about my one and only experience with this hospital but I feel the need to vent my frustrations.
I was scheduled for a cortisone injection into my hip joint, which is done under fluoroscope (X-ray). I was told the procedure would take about one hour and I was asked to not take any aspirin (blood thinner) for at least 24 hours prior to the appointment. My appointment was scheduled for 12:30 and my check-in time was noon.
I've never been to this hospital before, so I double checked my directions online before I left the office. Well, the campus map is NOT accurate. Outpatient Radiology is located in a whole different area. And, the directional signs for the parking lot were lousy. The signage inside the hospital is even worse. I wasted about 20 minutes wandering before a lab tech was nice enough to walk me all the way over to where I needed to be on the OTHER side of the campus.
When I did check in, I was told the procedure costs $2,000 and "was I prepared to pay that now?" Uh NO! Their computer system said someone attempted to contact me about their pre-payment policy but was unable to reach me due to an incorrect phone number. The admin person verified the number with me and it was correct. So since it appeared to be a mistake on their part, they let me just do a 10% deposit. Whatev. The pain was now moving from my hip to my pocketbook.
I also learned at check-in that my doctor had ordered some blood work, which usually took about 45 minutes to get the report. WTF? They got me in for the blood work pretty quickly but then I sat in the lobby for more than an hour.
Eventually, I got back to the procedure room - two hours after my scheduled appointment time - and saw the doctor. He and the two technicians were very thorough. If I could review them separately, I would likely give them 4-5 stars. My injection went fine even though they had to do it without iodine because no one had relayed to them that I'm mildly allergic to shellfish. I do feel I received quality health care, and I realize that is the most important thing (or at least I've been trying to tell myself that).
BTW, I tried to use their shuttle to get back to where my car was parked. The little bastard did a U-turn right in front of me and kept on going. So I got to walk about 1/2 mile back with a very odd feeling in my hip from the injection.
And, I got back to the office at 4. Grrrrrrr.
If I'm referred to that facility in the future I will most definitely ask if there are other options.
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