This is a worse geek squad department of all the best buys I've been too. after I purchased an SSD drive and had it installed it crashed I had another one put in I asked them to install office 7 on windows 10 they said it couldn't be done. After just a little research I found it will install and does work with windows 10 brought it back dropped it off they call me to pick it up they would not let me have it, said I need to make an appointment.