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| - This location is in my top five for worst restaurants on the planet. My masochistic tendencies mean that I am a repeat patron at this establishment.
One recent visit with 8 other family members, stands out as a particularly terrible experience.
So let's start from the beginning. First, we get sat in the front of the restaurant, which is notoriously understaffed. (Come to think of it the entire restaurant is generally under staffed) We ordered starters including bruschetta, and a bunch of different salads. The bruschetta wasn't so much bruschetta but rather tomatoes of salsa consistency with bread sticks that I guess you're supposed to dip into the supposed bruschetta mix. So we sent that back because it sucked. Fine, we screwed up and probably didn't read the menu right. Then onto the salads. My dad took a few bites and then noticed that the lettuce underneath was moldy and slimy. GROSS. As previously mentioned they were grossly understaffed, so after a hunt for the server we sent it back.
We also ordered milkshakes that sat on the pass for easily 10 minutes until my uncle pointed out that they were sitting there. The obvious thing that happens when a milkshake sits around is that it melts, so we got soup instead of Pickle Barrel's famous and usually delicious milkshakes.
Enough about the awful starters and stuff. Let's move onto the mains. Most of our food was cold, that was clearly due to no one picking it up from the pass.
My cousin ordered the fish tacos, they were barely cooked and super inedible, and once we tracked down our server it got sent back.
To their credit, they allowed my 80 year old grandmother to order off of the kids menu because adult sized portions would go to waste, but yet they managed to totally burn a regular old grilled cheese.
So you would think that after this horrendous experience a manager would come over to talk to us. Nope, not until we called her over.
I wish I could say this kind of thing is due to being a large party, but it's happened to me when grabbing lunch with just one other person. Pickle Barrel has had the advantage of being the only sit down restaurant in Promenade Mall over the years. Now with the complete renovation of the food court, I would sooner go there then have to suffer ever again.
I wish you could give NO stars because that's how bad this place is.
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