The sandwich was good, but not worthy of a "Best of Phoenix" award. The sandwich was worth three stars, but their behavior knocked it down a notch. When I placed my order, I gave him a twenty as he said the total was twenty. He charged me for a buck fifty tip. I did not want to make a scene, or I would have complained then and there. They should not expect a tip up front, particularly when the service was not worth a tip. Oh, the macaroni salad was quite good.