Stopped into this place one prior time and wasn't impressed with the service. But, decided to stop in again to attend a fundraiser. Fortunately the money spent went to the fundraiser and not the establishment. There were apparently 2 large parties booked - several people said they had screwed up and double booked. The kitchen and the staff had no hope of keeping up. After standing around for 45 minutes waiting for chicken wings, I decided I was done with this chance. The staff was rude to other guests and very disorganized. The parking lot and the adjacent parking lots were all full.. had to park in the far back of the hotel behind the restaurant. 2nd chance - fail. Make room for another restaurant in Mentor.