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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I'd been a customer of AT&T since it was Cingular, well pre-dating even the iPhone. About 16 years. I've been having several issues with reception and other stuff lately, but the real problem came when I went to upgrade my phones. I upgraded the first 3 lines fine, but there was some sort of internal screwup where the IMEI number on my iPhone didn't match. It was one character off. This problem led me to spending over 7 hours on the phone with customer service, and 3 trips to this location. Never once did this location apologize for the problem. The final straw was when the woman I was dealing with at the store, Harmony, said I should appreciate that she spent an hour working on this. She then started to give me serious attitude like I was somehow interrupting her day. So, I told her to forget about it, and I went to price check competitors like Sprint and Verizon. I ended up at Sprint, who cut my bill in half and gave me 4 brand new iPhones 6S Plus's (64 gig). Plus, Sprint has WiFi calling, which means I always have full bars in my house and office now. Far, far better service, at half the price. As for the AT&T store, I assume they get more incentives in signing people up than keeping people from leaving. So I doubt Harmony cares that her attitude cost her employer a customer who has maintained 4 lines, and purchased the most expensive phones they carried for the past 16 years. This kind of screw up could have been fixed and AT&T could have done something to make up for the problem. I would have been happy and would have not bothered them again for quite some time. But instead they sent me to deal with Harmony, who feels her time is more valuable than mine. To be fair, I should say I also dealt with Jeff Larimer there, and he was cool.
http://www.openvoc.eu/poi#coolReviews
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