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| - **EDIT**
Within hours of my original review (below), I was contacted by the owner of Fate. He apologized for my experience and offered to make it right, and for that, my opinion of this company is vastly improved. It's very refreshing to know that an owner listens to their customers and seeks to improve in areas where they may fall short. You never get a second chance to make a first impression, but the response I received from the owner is certainly a large step in the right direction.
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My girlfriend and I are HUGE beer lovers, she works at a brewery and has worked at a few different ones for the past 5+ years. We were in the Phoenix area so she could take her Cicerone exam at Crescent Crown, and we were heading up to Sedona for the next couple days. We visit breweries/brewpubs multiple times every week, and since we live in San Diego I'd like to think that we've seen a lot when it comes to the craft beer scene (I'm not trying to brag at all, just hoping to provide a context to show that we're not new to the idea/business of craft beer). We approach every new brewery with an open mind/palate, and go from there. And so it begins...
We showed on a Saturday (3/15) early afternoon to find a half-full bar and a decent amount of people at the tables, so we grabbed a couple seats at the bar. The bartender (guy with dark hair, didn't get a name) told us he'd be with us in a minute (he seemed a little frazzled), so I told him there was no rush and we started looking over the menu. A couple minutes later he comes over and asks how he can help us. I asked him if they do tasting flights (since I didn't see the option on the menu), and he *literally* rolled his eyes, let out an audible chuckle/sigh, and said yes. I was immediately pretty put off, but figured I'd let it slide since they were supposed to have good beer. I asked "Do we build our own or is it a set number for a certain price?", to which he replied "Well what do you want?" with an attitude resembling a condescending teacher talking to 5 year old.
At this point we should have left since his attitude was disgusting, but I genuinely wanted to try their beer. We ordered one flight to share and it was brought to us very quickly, which was nice. After the first taste I realized neither of us had water and we wanted a glass to cleanse the palate a little between styles. I asked the same bartender if we could each have a glass of water (a common request?), and he opens the fridge and puts down a carafe of water with two glasses, all without saying a word. I would have settled for a "here you go", but the silence was awkward and even more off-putting. At this point, I'm pretty much ready to pay the bill and leave; we're patronized by a worker AT A BREWERY by asking to try their beer, and we're treated rudely for having the audacity to ask for a glass of water. What's the deal with this place?
We stayed, and tried the Single Hop Sour, Hefeweizen, Table Saison, Chocolate Chili Milk Stout, and one more...can't remember (American Amber?). The beer was decent but nothing jumped out at me. I'm not a fan of hot spice/chilis in beer, but I appreciated the flavor of the chocolate against the chili in the stout. That is the only good thing I can say about this place. If I had to pick another, I'd say the parking lot was pretty clean and the pizza oven thing looked pretty cool, so thumbs up for that.
This was the 4th brewery we stopped at in Arizona (out of 6 total), and it was the only one that literally left a bad taste in my mouth. I blame the service more than the beer, but I preferred the drinks at our other stops more anyways.
We'll certainly be back in Phoenix (friends and cousins live there), but we will not return here and will not recommend this place to anyone back home.
As a tip to management, I'd recommend ensuring that your staff talk to their customers like they are adults, not children. Either that, or don't hire workers that are clearly not enjoying their job; they're damaging your brand and only making your competitors look better.
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