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| - My husband and I were in Vegas just last week, April 16-20, and we stayed at the Orleans, which is where this particular Friday's is located. If I could, I would give a "0" star rating. It will be a very long time, if ever, before we return.
We decided to eat at Friday's on Friday evening, April 19, which was our last day in Vegas. After having a drink or two at the Alligator Bar, we decided we wanted something to eat. We walked over to Friday's and it was only about 11:45 p.m. We were the only 2 people waiting in line and the hostess was nowhere in sight. We saw people cleaning up tables and mopping the floors, and finally a gal looked over and asked us if we'd like to be seated. That should have been my first indication that the dining experience was only going to go down from there.
We were seated, and Sara, a server, came over to take our drink order. After a few minutes, she came back to take our dinner order. My husband ordered a chicken dish and also a Caesar's salad. Sara placed our food order and that was about the last time she paid attention to us. She totally forgot about my husband's Caesar's salad. Evidently she felt it was more important to stand in the hallway and take pictures of some balloons that were up front. Besides Sara, there were 4-5 other Friday's employees doing the same thing. It was more important that they look at the pictures on their cell phones instead of paying attention to their customers!
Considering the restaurant was hardly busy, we waited about 30 minutes before our food came out. When it did, it was just absolutely horrible. My husband's chicken dish was so salty he could barely eat it; and the cheese that covered the chicken was totally burnt in many places. I ordered Korean tacos (I think that's what they were called) and I was not impressed at all. Very little meat; too many greens carelessly tossed inside the corn tortillas; and it didn't look or taste anything like the way it was described in the menu. Right before our food came out, Sara came over to our table to tell my husband that she "just realized" she forgot his salad! Of course she did, because the cell phone was far more important to her! Thankfully, we were not charged for the salad.
In the meantime, two more diners came into the restaurant. They, too, were totally ignored by the employees. Finally, the gentleman had to literally chase down a server and asked them if Friday's was still open! Finally, after about 5-7 minutes, this couple was seated.
By this time, my husband and I were so upset we decided that we needed to speak to a manager. Sara came over to ask how our food was, my husband said it wasn't a good experience and he wanted to talk to a manger. Sara did get the manager and we expressed our displeasure. The manager was nice enough to not charge my husband for his dinner and she did give us some gift certificates for complimentary appetizers and desserts. However, the entire experience left me with very negative feelings about Friday's.
I don't know who does the training at this particular Friday's, but something is sorely missing. Since when does a hostess station remain empty on a Friday night? Customers should NOT have to chase down employees in order to get seated. And the servers should not be standing in the hallway looking at pictures on their cell phones! This is not "service". After we complained to the manager, all of a sudden, the servers were doing their jobs. It shouldn't have had to come to that! Sara was one of the worst servers I've ever had. If she's that poor of a server on a relatively slow night, I cringe to think how she is when it's busy! Needless to say, Sara was not given a tip. We do not tip for poor service and forgetfulness.
We've eaten at this Friday's in the past and we always had good food and service. What happened on the Friday night we were there was just inexcusable. If Sara and company don't want to work on a Friday night, they picked the wrong industry. I do not recommend this Friday's at all, unless you enjoy being ignored, forgotten and served sub-par food. I don't, and that's why I won't be returning to Friday's when I stay at the Orleans in the future. I'd rather get a bag of junk food from the Orleans' gift shop before I go back to Friday's!
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