This response alone is a prime example of your dealers poor customer service. Very subtle undermining tones detected. Also, no need to shout at your customers in yelp reviews by using exclamation marks, regardless, point well taken. Good job.
It is amazing that someone would get treated better at a dealer where they did not purchase their vehicle, your solutions were a day late and a dollar short thanks to the pros at the dodge dealer on west sahara, which is where I recommend anyone else go and where will be doing all of my future service and purchasing transactions.
The brand is not the problem you and your dealer are.