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| - Ok my last review for Kosmo's was in 2014.. They have changed ownership since then and today was my first time back since. I was looking for a store in the area with premium dog foods. Kosmo's was the first locally owned store to come to mind. Last time we went, we had a not so fantastic time with the self wash service. When I walked in today, the entire layout of the store was different and the employees were HAPPY! I was greeted instantly and offered assistance. I told her that my Doberman had been on raw food for 2 years, and due to some financial circumstances, that I had to (hopefully temporarily) transition him to Kibble for the time being. The problem I was having was getting him to eat the kibble. I will be the first to admit that I am a dog food snob. And I aws happily delighted when not only did she understand my concerns, but she was SO knowledgable about dog foods, nutritional needs, and whatnot. I was blown away. You simply do not find this kind of knowledge or passion at other pet supply stores. She offered several different solutions and in the end I tried out a few of them. She went above and beyond by completely understanding my struggle with trying kibble after kibble and thus sent me home with a nice variety of samples for my dog to try. This was so unexpected, but at the same time, amazingly generous. The experience I had here today is what has won me back over to Kosmo's. Oh, and did I mention, their new self service dog wash looks fantastic :) I can't wait to try it
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