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  • To preface this review, I'm not an actual "client" here. I came in to purchase a gift card as a birthday present for someone and couldn't believe how terrible the customer service was. We walk in and see two employees sitting at the front counter. We're rudely greeted by Janae who has nothing more to say then "Checking in?". I let her know we were actually there to purchase a gift card and she asks if the person we're buying the card for has been there before. I tell her that I don't believe so...so she goes on to look them up and says nothing more than "nope". Afterwards, she quickly rambles off two prices/cards that are available for purchase. I'm not sure if that's all they offer but at this point, I was starting to get really irritated with her very apparent attitude and just hand her my card to ring us up for what I guess is the largest one they have at $75. Now as I mentioned, there's another employee sitting at a second computer. Maybe I'm asking too much but even if you aren't currently helping us, at least be friendly and smile when you look at me. But for whatever reason, after the girl runs my card, he grabs the receipt and a pen and slams it on the counter. I sign the receipt, she hands me the card and neither of them say a single word. I'm standing there wondering if that means we're done or if I'm supposed to get further instruction, but nothing. So, I ask her if that's it and they both just say "Yup" while continuing to type away at their computers. It's a bit hard me to express in words exactly how these two acted but all I know is I left that place actually pissed off. That never happens and I honestly just couldn't believe it. This was a clear cut definition of terrible customer service for me. No friendly hellos, goodbyes and all the interaction is between, or lack there-of was terrible. It felt as if I was an inconvenience to them and for me, that's not cool. What's done is done but I'll never step foot in this business again. Now I just have to hope that the person we bought the gift card for enjoys themselves and doesn't have to put up with crap service like that.
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