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| - Our air conditioning stopped working Friday. Call placed to HSA to initiate service and claim. No provider available. Calls 2,3,4 placed Saturday. No technician could be reached. Sunday, they escalated the claim to emergency. They told us to contact our own technician and to submit receipts for reimbursement. We did. Technician came right away, filled freon, air working. We had the technician call HSA to report work. We just received a call from them that they are denying our claim, which we haven't even submitted yet, because the technician called after he repaired it, not prior. This same service was covered last year and they told us just to submit invoice. The customer service supervisor was abrupt, ambiguous, rude and took all of 20 seconds to deny the claim. They took three days to not help us, directed us to help ourselves in finding our own service, now refuse to reimburse. Terrible service.
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