I was planning on doing a little trout fishing in Oak Creek Canyon, and was in need of Powerbait. I was in a hurry, so I pretty much ran in and ran out, and didn't have much of a chance to check out the shop. My impression was that it was smallish, but had all the essentials, and was very neat and tidy.
I also remember that, with no prompting from me, the guy who directed me to the bait called a friend of his up in the Canyon to ask exactly what trout were biting on at the moment. Now that's customer service!