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| - Really disappointing customer service experience.
I purchased tickets originally to see the production of Pippin. Being a frequent flyer at Gammage, the Herberger, the Phoenix Symphony, etc, I was really excited for my first experience at the Phoenix Theater. Also I heard great things about the show.
We found out the day of the show that the production was cancelled due to an injury in the cast. Completely understandable and I was happy to reschedule. Due to travel for work, the only other show I could make was the last showing on Sunday.
Unfortunately, I was delayed due to weather in the East Coast and missed the show. The Phoenix Theater box office has rather limited phone hours and I was unable to get a hold of anyone. Finally, on the day following the show, I spoke with a person who basically refused to help me in any capacity.
I would have been happy with a refund, an exchange, a coupon for a cookie, anything. But instead the Phoenix Theater took my money ($180) and said "Sorry." Surprising given the fact that I've found other venues very accommodating (looking at you Gammage). I am in a customer-focused industry, and simply taking a one's money while offering nothing in return is incredibly poor service.
Sincerely,
Not-one-to-leave-really-bad-reviews-often
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