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| - If I could give a zero star review I would, this was the worst experience I've had at a dry cleaner and will NEVER have Klinke do my dry cleaning ever again. I left my Calvin Klein Dress at 7:30 Friday morning to be cleaned and have a couple of stains removed. Clearly, left the dress for professionals to remove the stains, vs trying it at home. ( Preface, the stains were not on the white part of the dress and it was white) I had a wedding to attend to Saturday night and needed it ready. They stated it would be done by 4pm that Friday. Just in case it took a little extra, I waited till Saturday morning at 11 am to pick up. I show up and my dress is not done. I believe her name was Heidi or Hayley, at the West Side on Ironwood location where I dropped it off, was very nice and great customer service, she called her manager to inquire when the dress would be done and let her know I needed it for a wedding that day. She stated the manager said 2pm and that she was tending to the stains. I said that's fine I will come to the main st location to pick up the dress. I show up to the main st location and the people at the front had no idea where my dress was or what I was talking about. They called the manager up and she knew about it and stated it was not done yet and in the wash. At that point I came unglued, you don't tell someone or promise someone it will be done the same day and then when its not ready the following day and tell them it will be done by 2pm, not have it ready. That customer better be top priority! Then finally she admits that they damaged my dress. There was no apology and nothing they offered me. I asked for my money back and wanted money for my dress being damaged. Supposedly they refunded my cleaning bill but I have yet to see it on my account. They said they needed to keep my dress to send to show proof it was damaged. Most places you can just send a picture???? So I said I want my dress back, I lost all trust in them and walked out. I had to go and buy a brand new dress for the wedding last minute and showed up late because of it. Best part is in the pictures, the "professional dry cleaner" washed the dress in hot water and made the dress bleed its bottom red color. I could've done a better job at home avoiding that by washing it in cold water.... such a rookie mistake. I'm not as angry about the dress being damaged, even if it was my favorite dress. I am more upset that they did not apologize, they did not empathize, and they weren't honest with me at 11am that it was damaged. That way I would've had plenty of time to find a replacement. They knew damn well what my situation was and they gave me attitude instead. TERRIBLE CUSTOMER SERVICE!!!!!
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