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  • DO NOT GO HERE! Horrible customer service and they ripped me off $15. When I originally got the car no one acknowledged me when I walked in then they tricked me into buying extra insurance I didn't need. The next day In the area so I went to the location on Sunset. I asked to have the extra insurance removed as a curtosey which he did.The manager was very helpful and made me feel appreciated. If you have to rent a car I recommend coming to Sunset location. Soo when it came time to return the car on Ft Apache I asked for my deposit refund. They first told me only $15 would be placed back on my card I told them that was wrong. They mentioned about the previous $15 already placed back on the card I explained how that was because I had the extra insurance money refunded. The male manager then assured me I would get $32 on my card. So I looked today I only got 16.72? I called and spoke to an assitant manager who had a horrible attitude refused to help me and when I mentioned I would be going to the Sunset location next time and never returning to them she snidely said "perrrfect." Then I said I would be writing corporate and she hung up. I wrote an email to info@enterprise.com but this was really uncalled for!
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