I have used this company through the household that I manage, and I can't complain too much. When I call to make an appointment I am directed through a voice automated call at first but I do not have to wait long to speak to a friendly person in customer service. They have appointments available next day (not too bad.) Inspectors and service men have been out to the house several times to do different termite treatments in the large home that I work out of. Every time someone has come out to the house they have been very professional and honest. I would recommend giving this company a try.