We had a very bad experience with doctor Howard, bad communication and lack of organization was only the beginning! It's a long story, but bottom line we had our dog taken care of somewhere else for a fourth of the price and with love and compassion! Not sure the wellbeing of the pets always comes before the money at this clinic. On top of this last episode, the prior visit we got charged 600 dollars for our 2 dogs vaccination shots and ear infections and doctor Howard didn't even clean their ears !!!! All of us can make mistakes but few own it and grow from them !