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  • Visited the store to introduce someone to the store because he just moved to the state and rides a motorcycle. About a year, year and a half ago, I had purchased a SEDICI motorcycle jacket from the Cave Creek location. Unfortunately, the zipper broke on that jacket about four months ago, so I had a useless jacket just collecting dust in my closet. When I mentioned this to John, the manager at this location (at first, I had no idea he was the manager), he pointed out the fact I could exchange the jacket. I went home, picked up my jacket, and returned to the store. I left with a brand new jacket and no money out of pocket! I did, however, purchase a few other items because of the tremendous amount of money John saved me. John and I spoke about many different products and he is knowledgeable in every aspect! He did act like he was in a hurry or just wanted me to purchase something. I hadn't shopped at Cycle Gear in quite some time because of unsatisfactory service at another location, but John made me a customer, a very happy customer, once again. Thank you, John, for caring about your fellow riders! You ROCK!
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