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  • I'm truly blown away by Handy's inept customer experience. This is an example of a company/brand that does not start and end with their customers. I initially signed up for a cleaning on 11/17 and biweekly appointments thereafter for a 3-month period. What happened next was I received a text notification on 11/6 that an appointment was booked for that day. I was totally caught off-guard -- I didn't select 11/6 for a cleaning. The notification conveniently enough came within 2 hours of the appointment start time (which means you can no longer cancel the appointment without being penalized the full cost). Of course, I wasn't able to accommodate the surprise appointment at my house with just 90 minutes notice. I notified Handy by email (they have no listed phone number) and received a series of frustrating automated saved-replies citing cancellation policies I can read on their website which failed to acknowledge the situation they created. I was extremely disappointed by MJ and then Matt's inability to resolve a basic issue and offer a solution. When I asked Matt to be contacted by a customer experience manager, I got yet another boilerplate response noting they prefer to take care of their service tickets by email. However, if I really wanted to speak to someone by phone, I could let them know (which is what I had already done). Poor product experience? Check. Aloof customer experience team? Check. Time wasted? Check. Random appointment setting that feels like a bait and switch? Check. Now I get to wait with baited breath for the same template response from Handy that they cut/paste for their other negative reviews.
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