When you first walk into this location I was impressed by the greeting from about 10 different employees. My visit here started off well then went terrible then ended on a high!
Lets start with the hello! The multitude of greetings almost made me feel like I was at used car lot but it was cool! Then as we walked around there pretty large store looking at what they had to offer after 5 min. or so we were greeted by another car salesmen oh wait I mean sprint salesmen and went over what we were looking for. He set us up an appointment to sit down with the deal maker........
Have you ever been to a car dealership? Wow they have there whole communication and sales strategy like a used car dealership......
Anyway,... On to the terrible part. We waited for over 25 min to sit down with the deal maker! While we waited in there lounge/customer area I felt like I was watching a bunch of school kids on a playground. There was a big mix of employees running around and acting stupid and others that were looking at them asking why the hell do I have to work with them!!!
OK finally we sit down with Carlos and this guy made the difference. He changed my whole outlook on this place as he took what we wanted and made it even better with his knowledge of Sprint. This guy went the extra mile and set us up with a new plan that is cost effective and honestly so much better than AT&T, He transferred all our info from our old phone to the new ones and even put on the screen protectors and cases for us. Talk about service. 5 Stars for this guy. If you go here you want to talk with Carlos!