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| - Five stars for Tiffany's gorgeous selection of jewelry, but if I could give negative starts for the service I would.
Let me start by saying that when you purchase anything from Tiffany's, it is supposed to be an exiting and memorable experience. Not only are you spending a decent amount of money, but generally the things you purchase from Tiffany's are for those close to you, and have a lot of meaning.
My Tiffany's experience at this location was memorable, no doubt, but not in the heartwarming and sentimental way that it is expected.
Firstly, I am a young college student, and I work in management for every penny I make, and trust me, money isn't easy to come by. Upon entering the store, I was not greeted, and had to approach a sales lady to get her attention. Maybe because I look younger, and therefore couldn't theoretically afford to shop at Tiffany's is an explanation for why I was neglected, but nevertheless it is unacceptable as I was perfectly willing to spend money.
I came in knowing exactly what I wanted to buy, a pair of cufflinks for my boyfriend as a holiday present, politely asked the sales woman if she had them, and her immediate answer was "Nope!" Not only is that rude, but it is very standoffish. So I proceeded to ask her if she had any similar to the style that I wanted and she said yes, pointed into the general direction, and said "over there." I had to ask her a few times where she was pointing, and finally she clarified. So as I was looking over their smallish selection of cufflinks, she shouted from across the store, "oh wait I found them"
Alright.
So I took a look at them, and told her I want to purchase them, and handed her my debit card.
For a purchase of less than $500 there is no way why my debit card wouldn't be accepted at tiffanys. It had plenty of funds and I didn't go over any daily limits, but somehow, she said she couldn't accept my card, and that "you need to go get cash now from the ATM in order to purchase these"
A little frustrated, I said okay and proceeded to go to the ATM and withdraw money, which came out all in tens. Not my fault, not her fault.
Then, surprisingly as I walked into the store, the woman was accompanied by her security staff, speaking of me, and saying that she 'needs to be protected'. Excuse me?! I am a young college student wearing a white dress, high heels, and carrying several other bags in my hand. What on earth do you think I'm going to do to your sales associated that will whatsoever put her in danger? Absolutely unacceptable. But because I'd already gotten my money from the ATM, I decided to purchase the cufflinks anyway. Otherwise I would have left at this point.
Seemingly annoyed by the fact that I had to pay in all tens, regardless of the fact that I previously offered her my card, she rolled her eyes and proceeded to ring me up. She shoved my bag to me, and then turned her back to me once I had my gift. No thank you, no goodbye, nothing.
Upon leaving the mall, I noticed I didn't have a receipt. I walked all the way back to Tiffany's, only to be confronted by security again. "Do you have a question?" I got my receipt after the sales lady said "oh sorry, I wasn't thinking about you, here" and left.
Needless to say, I contacted the store manager directly after leaving.
If you are a younger person looking to buy a little something special for a loved one, I would advise to go to another Tiffany's location or purchase online. Otherwise, if you look like an affluent, typical Scottsdale resident. You should be fine.
I will NEVER return to this Tiffany's location. Ever.
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