My boyfriend ordered his suit from this store. They forgot to order the tie for him because they didn't know what color it was (the groom had it in the system). They never called to correct the issue just waited till we picked up the suit. After waiting till 2 days before the wedding, the groom purchased the tie at another location himself. Katie was completely unprofessional when we called to get our refund, actually laughed on the phone. When we asked to speak to a manager, a girl named Charlie came on the phone and was unable to satisfy our confusion as well as our questions. The staff here is unprofessional and clearly incapable of doing their job correctly. We will never go to this location again.