Where to begin?
My family and I were a party of five. They seated us right beside the door (with the accompanying cold breezes) when there were other seats available. Let's call that....strike one.
The service was appalling. Wait staff did not make eye contact. Drinks had to be requested more than once. We would signal to staff that we wanted to order more, and they would look at us and walk in the other direction. When we asked what the problem was, we were told they were "very busy" when the place was half-empty.
And so I think we have strike two.
The food? Quite possibly the most mediocre pseudo-Japanese cuisine we've encountered in quite some time. For me, the highlight came at the end of the meal when our deep-fried banana arrived and it tasted like old oil with a generous dose of fish and/or shrimp. Having actually lived in east Asia I can at least claim to be somewhat familiar with what authentic Japanese cuisine should taste like, and this wasn't it.
There are at least four other Japanese restaurants within a block of this place, and I cannot imagine that any of them would be worse.