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  • After our experience, Samantha promptly emailed me back to resolve the matter. She happened to be visiting the Las Vegas location the next week and set up a convenient time for myself and my boyfriend to come in and meet her and have dinner on her. We arrived at 7pm and we were sat once again outside in the patio area, by our request. (Side note: the family of ducks wandering around is beyond adorable!) Samantha assured we had an attentive server. I wish I caught his name because his service was phenomenal. He greeted us in a timely manner, took our order, and quickly delivered our drinks to the table. We ordered the Crispy Chicken Sandwich once again and the Greg Norman burger with raw onion and bacon. We specified we would like the burger cooked medium. We chose fries as both of the sides. Samantha came out shortly after to chat with us about our previous experience. She mentioned how that does not reflect the service they hope to provide their guests. She was super sweet and apologetic and even ordered a few appetizers for us to try out. She ordered the Teriyaki Broccoli and Fried Moz, which both were delicious. My boyfriend and myself particularly liked the Teriyaki Broccoli the most! Our food eventually made it out and our burger was perfectly cooked medium! Hallelujah! The Greg Norman burger stole the show. I'm not even kidding.. the burger was so delicious and juicy. It was by far the best thing we ate that night. This is what I had been expecting my first time! This burger finally lived up to the hype and the price. Of course, the Crispy Chicken Sandwich tasted amazing. The Korean BBQ sauce that is served on the side is delicious. I would like to mention our server was extremely attentive with filling our drinks and clearing plates during our whole meal. Silent service is important to me and he was AWESOME! Once we were finished with dinner, we went ahead and ordered the Cookie Shake. Samantha joined us to ask us how dinner was and to let us know she had ordered another surprise shake for us. Both shakes made it out and they look incredible and Instagram-ready! The Cookie Shake was totally my jam as it was the perfect balance between vanilla and cookie and also wasn't too thick. The surprise shake was the Golden Knights Shake, in honor of the Las Vegas hockey team making it to the Stanley Cup; my boyfriend loved that shake! Thank you SO much to Samantha for making this right. Our experience this night was exactly what we were hoping for the first time around. The service was incredible and the food was delicious. Overall, Samantha went above and beyond for us and I'm truly grateful for that.
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