| rev:text
| - If I did not have to go here, I would not. This is a new location that opened up for "my convenience" (as the receptionist said). While I appreciate an alternative option that is only a 15 minute drive away, as opposed to the main downtown office 30 minutes away, "convenience" is only as good as what and how it is offered.
Let me state first that all people with whom I interacted were very friendly and nice. No one had any bad attitude.
Despite the niceness, both staff members were not helpful when I asked them a few easy questions. I had three specific reasons for coming into that office: 1) dropping off 2 forms, one of which was a request to put my name on the account, giving me joint and equal access with hubby to anything related to our condo and condo complex, 2) buying a 2nd parking decal, and 3) picking up a pool ID wristband.
Nice receptionist was flummoxed by my forms. She was confused that I wrote down the name of the property manager, thinking that I wanted to give that person access to my condo. NO. I wrote down that name in the appropriate spot because there was clearly a space to do so on YOUR form. I do NOT want to give that person access. I want access to MY condo MYSELF and that's why MY name was written in the "authorized individual" space. After 5 minutes of this confusion, receptionist went to speak with "someone in the back with more information." She comes back asking if I know anything about a title company holding the deed to my condo. Uh, no. This goes on for 10 minutes, after which time the "person with more information" told receptionist that she entered in wrong information and hit a wrong key on the keyboard.
Ok. I thought buying a parking decal and picking up a wristband would be easy compared to the above. The wristband was acquired. The decal took some extra effort. This office does not accept cash or credit card payments. Personal cheques and money orders are fine. I don't carry a chequebook anymore and when was the last time I bought a money order?? Would you mind charging my account for the parking decal? No, they don't do that. Receptionist tells me that I have to go to the Check City a few minutes away in order to buy a (free) money order. All that for a $5 parking decal! Grr....so I did, mainly because I wanted to get everything done and not come back!
So, in summary, I do not want to visit First Service Residential again. My maiden visit was time-consuming and annoying. However, the staff all seem genuinely nice, if clueless and reluctant to think outside the box (or rulebook).
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