I confess. I thought that the negative reviews could be "overly harsh" or somehow, just plain wrong. And for that, I apologize.
Not one bird there seemed to be well-adjusted pet material. Flocks of smaller birds (read quakers, conures) were in 50? gallon aquariums. Maybe smaller. None of them seemed used to being handled. The large birds that were out of their cages all showed signs of distress - only about 1/3 of the birds had any of their long tailfeathers, about 1/2 showed obvious signs of feather plucking in the form of bare patches across back or chest. In the back were amazons, african greys, and other parrots of similar size in birds in cages I MIGHT have temporarily put budgies in. I didn't have the heart to look at them all.
Their selection of food, overpriced toys, and other accessories was better than the average pet store, but how can I justify spending money here? I'm looking elsewhere. Ugh.