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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-03-09 00:00:00 (xsd:dateTime)
itemReviewed	Treehouse Management
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I will start by saying the two positives: 1) while I was renting the maintenance support was great. I had no issues getting anything fixed in my condo in a timely matter. 2) The online portal was very user friendly. Warning - long post: Other than that, it has been difficult to work with this company. The application process was confusing as there were several points of contact and each one would point me to another to get any questions answered. Moving in - I was instructed to document any issues or damages to the condo, which I did. I also took photo's as proof with a time stamp. Upon moving in, all of the light bulbs in the unit were broken in the light fixtures, there were several holes in the walls that had not yet been spackled and a missing door to the bathroom. All in all the condo was in fair condition but I did have to touch up the doors and some areas with paint and request maintenance within my first week for the rest of the issues mentioned. Throughout my year renting I never heard back from anyone at Treehouse after requesting multiple times about a mailbox key and swimming pool key. I never received either. The late fees are astronomical and they say it is due to mailing out the late fee notice which is a separate charge on top of the late fee. I had never received a mailbox key so I never received the late fee notice that I paid for. While my lease was coming to a close I had called about 2 months out and asked if I was able to extend or the lease was ending. I was not able to get anyone on the phone and would leave several voicemais as well as emails. Finally, at four weeks before the end of lease date I had been calling about 2-3 times a week to figure out if I was going to need other arrangements or not. I heard back from them that the owners of the condo would be selling and I would have to move out. Lastly, a month after moving out I received a return on my $800 security deposit for $90. I was baffled because I had taken care of the unit and even had taken the liberty of spackling, painting and repainting french doors that had been cracked when I moved in. Treehouse had charged me for the missing door, for a cracked tile (which was cracked when moving in) as well as 6 or 7 other miscellaneous charges. On top of that they charged me for a cleaning fee even though the condo had clearly not been cleaned professionally when I moved in 12 months earlier. I sent in my photo evidence and received an email that my charges had been reviewed and that they were going to reissue a new security deposit check with the changes from my photos. That was the second week of January and I had followed up the last week of January and never heard back, reached out again the third week of February and never heard back. Called again the first week of March and did not get a return phone call. Sent another email today so fingers crossed. All in all - I would not recommend working with Treehouse group. Thanks, Olivia
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Olivia

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