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  • The facility on Karen has poor maintenance, and the hygiene of its guests need to be reevaluated. Spitting, coughing, grunting, blowing noses, UNshowered, loud individuals should not be allowed in the pool or sauna area. I have low back issues and the sole reason for joining the gym was to use the pool area. Due to poor maintenance and management I can count the number of times I have used the facility in two years and each time I leave more disappointed. The initial membership does not meet the expectation promised to it's guests. The rat race of urging the public to join this overcrowded and disgusting gym rather than evaluate their character and hygiene so that it would not be detrimental to the facility is the reason canceling my membership. The staff's poor judgment of making this gym a healthy place to work out had rather created a disease infested facility leaving its guests ill with an unwanted return. I am appalled at the "nickel and diming" and bullying their members. When I called to update my expired CC on file they hit you with an additional $28 fee (20,5,3). I waited days not weeks to call and updated and was still hit with the fee. I immediately cancelled. This place is terrible. 24 hours fitness is the same cost and a much better gym that holds it integrity, service, quality, and trust. I was a member for years and made the mistake of the leaving. Sometime the grass isn't always greener.
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