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| - There are currently 19 filtered reviews for this joke of a business, and all but one of them is a 1-star review. There is a reason for this, and the reason is that Pristine House Cleaning is SO FREAKING HORRIBLE that 18 people who have never written a review on Yelp! felt compelled to do so after being screwed by Pristine. Ever seen a business with so many unanimously bad filtered reviews? I sure haven't.
This idiot Lorenzo offered house cleaning on Living Social, Groupon and two offers were made on the Las Vegas Review-Journal's Deal of the Day website. Four offers, all running consecutively. No wonder appointments were routinely rescheduled and made as much as four months in advance.
They honored my Living Social deal after rescheduling once. They sent two maids for 1 1/2 hours and they did a below-average job at best. I cleaned more than they did in the same amount of time.
I still had my Groupon though, and for $35 even substandard cleaning services aren't that bad. Figured I'd throw the maid(s) a $20 under the table and have them do a good job. They were scheduled for the 20th of June, but I got a call yesterday (the 6th) telling me that they were refusing to honor any more Groupons due to a manpower shortage and that I would be sent a refund automatically by Groupon.
Not willing to trust them, I called Groupon. While it might be true they're not honoring Groupon reservations anymore, Groupon was not AUTOMATICALLY sending out refunds to anyone. Glad I called.
If you're reading this and have a Groupon, Living Social or Deal of the Day certificate that's unused, you may as well call and get your money back now. And you can consider yourself lucky that they won't honor it
while you're at it.
If you're reading this and thinking about hiring Pristine to clean your house at full price, think again. You'd be better off picking up someone off the street in front of a Star Nursery or Home Depot to clean your place. They'd do a better job, they'd be more trustworthy, and they wouldn't make you wait weeks for an appointment just to reschedule it a couple of days before they're due to show.
Pristine doesn't know the meaning of the word appointment, their maids don't know the meaning of the word clean, and the boss Lorenzo has his head so far up his ass he hasn't seen daylight in years. Don't walk from this business, run from it. It's a scam run by idiots, not a professional cleaning service. The BBB should use them as a poster child for how not to do business.
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