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  • Woof. Absolutely the worst airline I've flown on & I have flown on many air carriers. Let's start off at JFK where the journey began... The line for check in was horrendous. I had to wait 30 minutes. To check in. Seriously? There was a WHOLE line of us & only 3 desk people. Either they have poor staffing or they're just an ineffective staff. It was sad. They couldn't even properly check in the people who had a flight in 1.5 hrs from the time I was in line. It was a mess. The kiosks to check you in also didn't work, which made the line even longer. I finally got to the front desk and the woman had the nerve to ask me if I used the kiosk. I said no, I didn't try. She says to me 'You should have at least TRIED.' B***, nuh uh! How about YOU & your staff TRY harder, work more effectively, AND have kiosks that actually work? Oh, and not be so sorry for sorry ass service? I'm so done... I don't have time for trying a kiosk that doesn't work. Time is precious. I go to kiosks that work and aren't faulty. Like at other airline counters. Le sigh... Then, because of weather the flight is cancelled a good 2 hrs. So where was I? Yep, on the runway for 2 hrs. Haven't encountered that ever with an airline. Back to the gate we went when that occurred. It was just a long, drawn out experience I don't want to encounter ever again. No trying to make up for anything. It was all a big disappointment. First and last time flying with air Canada or whatever they're called. Thank god I'm flying back on another airline. Praise The Lord.
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