After eating here for many years, here's what you need to know:
1. Unless you're with a group, seat yourself at the counter. The service is great there. I have been waited on by the same people up there for years.
2. The hotel keeps jacking up the prices. A Total Rewards card knocks off a dollar from the price of the entrees, but it's still expensive. It's hard to find breakfast on the cheap unless you go to the food court (and even then it's expensive)
3. The restaurant only operates 6a - 2p Sunday - Thursday. It's now only 24 hours on Friday.
So why 4 stars? Because even though I only come here once or twice a year, the staff remembers me and brings me what I want before I have a chance to ask for it. It's a coffee shop and the prices should be cheaper for what you get, but the weekday morning crew here is tops.