This was the third strike for this restaurant chain. The first 2 times we went to Mellow Mushroom was at the location on Pinnacle Peak Rd. The service was HORRID. We had a fairly large group, which we called ahead and they knew we were coming. We waited probably a good 15 minutes or more before our drink order was taken. It took an hour and 15 minutes before ANY food came out and they only brought one or two things at a time. The first people who got food were long done by the time the last people got their food. There were only 4 other tables occupied in the restaurant at the time. The manager apologized told us to come back and he'd buy us all a round of drinks. Some of our group decided to give them another try, and we returned a couple weeks later. The manager wasn't there but was on his way, so we decided to stay. We ordered, service was really slow again, and we were not comped any drinks.
We recently began eating vegan and had heard were some vegan choices at Mellow Mushroom so we thought we'd give it another try but at the High Street location. I ordered a vegan pizza. It came but didn't have on it what I ordered. I didn't say anything and decided to eat it anyway. I took a bite, but it was so undercooked and doughy there was no way I could eat it. They did remake it, but now everyone was done eating and I hadn't gotten mine yet. The waitress never refilled our empty waters, and she took forever bringing our check. The manager did offer me a $25 gift certificate to come back, but as they say..... "Three strikes and you're out." We will never eat there again. ........and did I mention it was my birthday. Definitely a birthday restaurant fail.