I went into this place with a very ashy white blonde highlight.
I asked to see a mid-range stylist. I got booked with a Junior stylist who absolutely ruined my hair.
I asked to keep my colour the same and now have brassy yellow hair. I also advised that I do not like when toners lift my natural colour. The stylist advised me that she does not use toners and that they are used by stylists who make mistakes.... 2 hours later I was having toner applied to my hair .... by someone even more junior.....
I have never had anyone start my highlights at the bottom of head until now...
Instead of colouring only the roots she pulled the colour through all of my hair so I am also left with dry, damaged hair.
I was scheduled for a redo 2 days later where I was told that the stylist did not let the colour process long enough! And to fix it, they would have to colour my [already fried hair] again!
Everytime I look at my hair I want to cry...