About: http://data.yelp.com/Review/id/bKnbqx6MBLMq3yacRyr35A

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About: http://data.yelp.com/Review/id/bKnbqx6MBLMq3yacRyr35A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-12-27 00:00:00 (xsd:dateTime)
itemReviewed	Shoppers Drug Mart
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This review is also for the Pharmacy. The store itself is fine. I wished I had read the reviews on here before going here. There was quite the line up here. I guess it must be a very popular spot. I wanted to pick up some travel medication. Dukoral and Typhoid. I had prescriptions and the lady offered the over the shelf Dukoral as this didn't require a prescription or the dispensing fee to save a bit of money. I was given an electronic device to tell me when to come back to the counter when my medication was ready. I picked up the medication and paid for it. I spoke to 3 ladies in total. 2 were nice. But the one wasn't friendly at all. Anyways, I took it home and put the Typhoid into the fridge as it has a large sticker that says fridge on it. They gave me 2 sheets of paper with information on the medication. I looked at the other one to scan through to see if it needed to go in the fridge as well as it did NOT have the Fridge sticker on it. The sheet said room temperature. So I put it on my counter and went on my day as I was planning to start it on the weekend. The weekend came by and I took out both meds and opened it to read the instructions inside. The Dukoral which I had left on the counter. The info sheet inside the box says to make sure it is refrigerated. I checked the printed sheet that the pharmacy gave me and it says room temperature. I quickly picked up the phone and called the pharmacy. The guy on the phone told me to come in and they will replace the dukoral for me as it was their mistake. I then noticed that the printed sheet that they gave me had another patients name on it. It wasn't even for me. So I asked if he wanted the name and information as they should contact the person in case they received my sheet and his medication shouldn't had been refrigerated. He said no and they will deal with it when I come in. Seemed strange that he was not concerned with the other person. Anyways, I brought it in. I believe i had a manager as she told the first lady I was with that she wanted to speak with me. She took the wrong sheet and tucked it under the counter. Assuming it was put into a garbage. I asked her if she was going to contact the person and she said that she will later. But then she goes to explain that I would have 2 weeks to use my dukoral after it has been left on room temperature and that it was safe to use. One - this means I didn't really need to come back to the store to hear about this. Two - I wasn't comfortable with this as this was a very expensive medication and it was their error. They would NOT replace the medication with a new one that has been refrigerated. I am very disappointed in this type of service. This was completely their mistake. The dukoral is a two part medication. The 2nd to be taken 1 week after the first. Meaning I was taking the 2nd part on the day of expiry. I worry that the effects may not be as strong as if I had the medication that was not out on room temperature. I will not be back at this pharmacy. They seemed more concern with their costs (as she said that they cannot do anything with it if they swapped it out) vs the comfort levels of their customers even after their mistake! Also - To give a person the wrong information sheet is a pretty big mistake. So if you do go there, make sure you check all information to ensure accuracy. Or go elsewhere. I really hope that they did contact the other person. But my guess, they didn't.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	J

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