I was impressed even before I arrived. I called and Dr. Padilla responded to questions about a lip tie. She offered lots of details and was helpful in knowing how to determine when to schedule the first appointment. Upon arrival, the staff was exceptionally helpful. They provided ample time for my toddler and I to adjust to the exam room. Dr. Padilla gave clear instructions and although my toddler still cried a bit, the exam was thorough yet brief. It was such a pleasant experience and my toddler returned to playing immediately after the exam was done. The facility is designed super thoughtfully. All in all, a wonderful place, with happy staff, and a positive experience. Highly recommended!