About: http://data.yelp.com/Review/id/bKkOCRDCmG-HqtLXcRToDQ     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • I had visited the Grand Spa some years ago and had a wonderful experience. This past November, I booked a massage and facial through the concierge prior to my trip. I was contacted so that I could provide my credit card number to book the services. I was told there was a 2 hour cancellation policy. When I arrived, I received a written confirmation of the second scheduled service, the facial. but not the massage. In the early morning hours of the next day, I contacted the concierge about the fact that I had not received confirmation of the first service and received assurance that it was scheduled. So, I went to the spa and checked in and sat waiting for my massage. I was not called at the appointed hour and when I went to the desk to ask they told me the massage had been booked but not placed on the schedule. I didn't want to wait around for the facial and was quite irritated by how I was treated by the manager. She refused to refund my money for the facial. I went to the concierge and was told that it was a "glitch in the system" and she couldn't do anything to get the facial refunded. I explained that had the concierge TOLD me in the morning when I called that the massage was not on the schedule I would have cancelled the facial within the 2 hour limit. The concierge repeated told me that there was a glitch in the system and she was sorry. In no uncertain terms I told her that a glitch in their system is not my problem. A few hours later, I received a call advising me that the full amount would be refunded and there would be no spa charge on my credit card. No charges came through in November. HOWEVER, when I got my December AMEX statement they had slipped the charge for the facial back onto my card. One month later. After telling me I wouldn't be charged. DO NOT PATRONIZE THE GRAND SPA AND IF YOU DO CHECK YOUR CREDIT CARD STATEMENT CAREFULLY.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (252 GB total memory, 112 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2026 OpenLink Software