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| - I wish I could give this place negative stars. They are running a dishonest Groupon scam. As other reviews have noted, the trouble started with buying their Groupon deal. I called to book an appointment for myself and some friends, as I purchased the deal for all of us in December. I was aware that only one deal per person was the rule, but there were four of us. The establishment couldn't get us in for several weeks. My SO and I decided we'd try to use them later and do something else with our friends. I called again in April, when the voucher was about to expire, and they again couldn't get us in for a couple of month. We made an appointment for June 23. This was their first availability for a weekend - I think if we had been able to do a weekday, it would have been about 6 weeks out. They said their regular customers commonly book 3 months out. Why they are doing Groupon to bring in new customers when their regulars have to book that far in advance? I suspect they pull people in with the promise of a discounted service, knowing full well that they will either never come in due to scheduling, or end up paying the difference when the Groupon expires. The Groupon cash value is always good for what you paid for it, even though the deal expires. Essentially, we had partially paid for the service and would have to make up the difference between the deal and full price, since by June, the Groupon deal was long expired. Oh well... I asked multiple times if they would honor all four Groupons cash value for the two services we booked, which the Groupon certificate clearly indicates they are supposed to do. I wasn't happy with their business practices, but we figured the $120 we already paid for the Groupons shouldn't go to waste. They assured us we could use all four and even took all four certificate numbers to put in their system. Come to find out looking at my Groupon account today that they marked them as redeemed the day I gave her the numbers, even though we never received the service. When we arrived for our appointment, they refused to accept more than one certificate per service, saying the offer is one per person. I pointed out that only applies to the deal, which is long expired, and the certificate clearly states the cash value never expires and can be used for any service the vendor offers. The woman refused. I told her I was not about to reward them by paying for more services. I will admit, I got very heated - I was angry. I did make a scene. She kept insisting they would never tell me on the phone that they would accept the cash value for all four, expired or not. I tried complaining to Groupon about their deceitful practices in April, but Groupon has not responded. I will complain to them again and let them know the vendor would not honor the cash value and also marked the offer as redeemed when it was not. I am also disputing the charges with Groupon through the credit card it was paid with. My advice - avoid the headache and choose another establishment. These are not honest people.
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