Food, coffee, & tea are pretty good. Iced tea costs $3 a cup, but they will overfill the cup with ice. Then they have a sign that says they do not do refills, citing some gibberish about "heath code reasons" or whatnot. I know for a fact that this is not true, as l have worked in several restaurants myself. We asked a manager at another Paradise Bakery about this & they said that this is completely out of policy. I tried to look for a corporate phone number on the company website, but evidently there is none. I do understand that many of the locations are franchisees, but this is no way to run a company. Won't return~