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| - I am glad to see Lee Nails has a yelp presence because otherwise I was going to have to go old school and picket in front of their door to warn people! My girlfriend and I went in for a pedicure on Saturday. The sign on their window reads "Spa Pedicure $20.00" and I expected the pedicure to be pretty spartan for that price. They did not have a very new or extensive magazine collection (everything was pretty old and falling apart) but I was able to find reading material and a color before being hurried to the spa chair. Once seated (next to my girlfriend who was also getting a pedicure) my nail technician asked if I would like "Salt Scrub Deluxe" and I asked what it was and how much it would be. She advised that it was an additional $5.00 and it consisted of a salt scrub on my legs and feet. She then gestured to a poster on the wall behind her listing out a description of the deluxe pedicure, which included the salt scrub, a foot mask and a cooling lotion, and a hand written note tacked on indicating the $5.00 price. My girlfriend confirmed the price with her nail technician, a middle aged male (we did not get his name), also and we agree that, yes, we did want the "Salt Scrub Deluxe" at the additional $5.00.
What followed was an adequate pedicure, foot mask, salt scrub and massage. It wasn't the best pedicure I'd ever had, they rushed through it, but it felt pretty good and my technician was friendly. When it came time to dry they moved us to the drying lamps and brought us the bill. My girlfriend and I were both shocked to see that we had each been charged $30.00. I said, "No you quoted us $5.00 for the additional Salt Scrub Deluxe" and my girlfriend, having been sitting right next to me confirmed that was the price they had given us. The male nail technician that had done my BFF's pedicure was some sort of manager and REFUSED to remove the additional $5.00 from the bill; saying they had told us $10.00 from the start. When that didn't work he said the $5.00 was for the salt scrub only and the other $5.00 was for the mask and massage. I asked when we had agreed to the additional $5.00 and he couldn't tell us but he again refused to remove the charge. He then told MY nail technician to give me back my tip in order to make up the difference between what we were quoted and what we were charged. I refused to take it back because she had done a decent job and I didn't want her to suffer for the shady actions of her superior. At that point the male supervisor/nail tech walked away very obviously talking about us in Vietnamese, we paid and left.
I will not be returning to Lee Nails and I will warn anyone I can to avoid them at all costs. They will up-charge you without your permission and will then accuse you of lying. I give Lee Nails one shady, over charging star (and only because I can't give zero stars!). Do yourself a favor and pick from one of the zillion other nail salons in the area and avoid the hassle.
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