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| - this review is for the "Ultimate Detail" which is suppose to include a full interior cleaning, clay bar treatment, buff and wax and engine cleaning. Per their website, you can add on an oil change or engine cleaning for $25.
My friend bought me the detail as a thank you for letting her bf and her stay at my house for a few months while their foreclosure house they bought was in a long drawn-out escrow.
I pull up to the service area for my 9:30am appt. and they had no idea I was coming. Now mind you, it takes 3 weeks during snowbird season to schedule a detail so I am surprised that they are not prepared for the time it takes to do my Ford F-150 . I encounter the service writer first and she tries to tell that the engine detail is not included, I inform her that it is, she insists it is not. We do this for 5-10 minutes and she finally asks someone and then bam-it is suddenly included! Bait and Switch? Who knows...
I also have to point out to her that the truck's factory intake has been replaced with a performance intake and they must be cautious when doing the engine cleaning. She has no idea WTH I am talking about so I ask to see the Detail Manager. He comes out after another 5 minutes, I show him the intake and ask that a bag be placed over the intake and care taken when the engine cleaning gets done. He agrees and then assures me 'I am personally going to make sure this is taken care of perfectly ' referring to the entire detail. He can see that to this point I am not impressed with how this is starting off so he tries to reassure me and I can appreciate that. IF ONLY IT WAS TRUE!
I finish with him and tell the girl to add on the wheel detail as I have been out in the dunes a few times since October. Per website it is suppose to be $25.
I get to cashier and hand her my ticket , She says "$40 please". I am like WTF! I have a prepaid detail certificate and the add-on is $25. She calls the Assistant Manager Mike over and he apologizes and steps away to the manager's office go correct it within the computer system. He come back, apologizes and reassures me the truck is going to look great.Bait and Switch again?!?!?
I leave and get a call at around 2:45 that the truck is done. I get back to Classic at around 4:45 pm, just i time to see them moving the truck out from under the detail area. I stop the guy midway through and have him just pull over. I notice right away wheels wells are full of sandy grit. Oh boy, my worst fears are coming true, a half-ass job. There is tar on running boards, dust on fender flares. I run my hand along the paint on the hood and also the bed and feel the grit is still adhering to the paint when it should be smooth like glass. This means they did not do the clay bar treatment at all nor did they polish because that too would remove the grit. I am fuming and thankfully speak spanish. I chew the guy a new one about the various things and he is flabbergasted and does not know what to say. He says talk to his manager. I ask about the engine being clean and he looks at me dumbfounded and tells me he does not if it was done. We pop the hood and thankfully it was done.
I was so mad I decide to wait until the next day for Mike to return as he seemed to be the only one who has a sense of urgency and sincerity for customer service.
I go home and really begin looking at the truck even more and find so many more flaws that I am again beyond annoyed. ex: I wiped my fingers in the pockets of the doors and the dust coats my fingers. Essentially , I have surmised that what they did was give me their Ultimate Wash not their Ultimate Detail and even that was done poorly.
I return the next day and show Mike all the issues, he is very apologetic and immediately agrees to redo my detail. I plan on rescheduling sometime next week and will post an update.
So, if you go for a detail there some advice:
1) If you pay for the higher end detail that has clay bar treatment, check the paint with your bare hand. It should feel like clean glass. If you feel grains of dirt, they did not clay bar it.
2) they may sell you the same services at different prices or charge you for services that should have been included. Buyer beware.
As others have noted,the service is just not the same here anymore and it saddens me to see a highly respected business turn into a mediocre one so quickly. No one to blame but managers not holding employees to a certain standard of professionalism and pride. Sad to see it happen once again to a favorite business.
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