| rev:text
| - I'm surprised that this is the first review.
I was referred here by my PCP due to a cyst on my kidney. The appointment process was very tedious, they asked a million questions and it took far too long. I made an appointment for a few weeks out, so that it would work with my day off.
The agent on the line explained that I had to fill out new patient paperwork, which she could be printed from their website or sent via e-mail. I opted for the e-mail, but was never able to fill it out. I was constantly given an error saying that option was not available yet, so I had to print out all 10 pages and fill it out. If you don't do this in advance, they ask that you arrive to your appointment 1 hour early. My appointment was at 8am and there was no way I was going in that early! Also, there is no way it would take an hour to fill it all out. I was also required to get a copy of my most recent ultrasound and bring that in on a CD with me.
The day of my appointment, I arrived 30 minutes early, as they requested. I was the only one there and the check in process was easy enough. A short while later, more patients arrived and I was called back at the same time as them. The nurse gave me a cup and asked for a urine specimen and directed me to the restroom. It was weird that I was waiting in the triage area with another patient (and his wife), while they tested our urine. There wasn't much privacy.
Also, the nurse was listening to her iPod and had earbuds in both ears. So anytime someone spoke to her, she would say "what?" and you'd have to repeat it because she couldn't hear. That seems awfully unprofessional, in my opinion.
The other nurse couldn't get the computer started and I am not entirely sure they ever looked at the CD of the ultra sound I provided.
I was placed in a room and waited for quite a long time. My appointment was at 8am, however the Doctor didn't even arrive to the office until around 8:15a (I could hear this through the door - apparently she was stuck in traffic). That's incredibly annoying - I was early for my appointment, as requested, but the Doctor couldn't make it on time.
The examination itself took less than 5 minutes. She doesn't think that the pain I am having is being caused by my cyst and recommended that I return to my PCP and possibly see a GI specialist. So overall, it feels like this appointment was a huge waste of time.
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