First of all, I want to say our waitress Adyene was kind and attentive. Today I took my mom out for lunch at Streets of NY at the 7st & Greenway location. The food was good. The problem I would like to bring to your attention is your kitchen staff. After eating my mother wanted some ice cream, we waited for 15+ minutes for your kitchen staff to get the ice cream for Adyene. I watched them chitchatting with a husky short man (he may have been a manager). After my mom finished her ice cream and she wanted some more. I ordered another two scoops. We waited and waited, after 20 minutes I canceled the order paid the bill & we left. If Adyene wasn't kind and attentive I would of given you 1 star that is how upset I was waiting to get my mother some ice cream.