I have purchased 4 cars from Town and Country over the years. Sales People are great and really know the product. I have never had a problem with the service people. I had a minor problem once with the service manager, he addmitted he was wrong and gave me an 80 dollar credit, which I used at a later date an he honored. People complain alot. I don't understand sometimes. If you have a 400 credit score and no money you are not going to get a good deal on a car, it is that simple. They are a company trying to make money, not Social Services. If you speak loud and clear and tell the service people what you need , they will understand and than help you correctly. If you speak like you have a golf ball in your mouth, they will not understand you and you will not be helped properly. I like Town and Country , I would reccommend them and use them again.