This review is for Richard Zhao only! He is amazingly helpful and kind! I came in 11/25/13 to have an atlas bracelet I purchased from the Tiffany's at Caesars Palace (less than a month ago) fixed. I was leaning against the couch when it broke the night before and rushed to the city center store because it was next to the hotel I was staying at. When my husband and I waked in only the security guard greeted us. The sales associate ladies just ignored us. Whatever, so I walked on until we saw that Richard was almost free with helping a lady with her purchase. He greeted us warmly, and helped me with my situation. He was so nice about it that I went and purchased a pair of dainty gold olive branch earrings from him. He even gave my husband and I bottled water when he asked for some! How wonderful! After our purchase then all the other sales associates became attentive. Too late suckas!! Go see Richard if you want to feel special at Tiffany's!